CONCENTRIX: TECHNICAL SUPPORT ROLE
JOB: TECHNICAL SUPPORT ROLE ELIGIBILITY : INTER/DIPLOMA AND ANY GRADUATES SALARY: 2.2 L.P.A Apply through the link: APPLY Job description Roles and Responsibilities : · To provide best in class Technical support to customers over Phone. · Take end to end ownership of customer issues reported. · Research, diagnose, troubleshoot and identify solutions to resolve customer issues. · Follow standard operating procedures & escalate to internal teams for quicker resolution. · Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future. · Documenting all troubleshooting performed on the call in client SAP CRM....