CONCENTRIX: TECHNICAL SUPPORT ROLE

JOB: TECHNICAL SUPPORT ROLE

ELIGIBILITY: INTER/DIPLOMA AND ANY GRADUATES

SALARY: 2.2 L.P.A

Apply through the link:APPLY

Job description

Roles and Responsibilities :

·         To provide best in class Technical support to customers over Phone.

·         Take end to end ownership of customer issues reported.

·         Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

·         Follow standard operating procedures & escalate to internal teams for quicker resolution.

·         Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.

·         Documenting all troubleshooting performed on the call in client SAP CRM.

·         The technical issues can span multiple Client products and third party devices / applications.

·         In addition, TSEs continually participate in building the capability and quality of the technical support organization and its supporting systems by capturing and documenting information in line with process and the Case Handling Guide